I received my Aztech 802.11b/g Wireless Broadband Router WL830RT4 today via Skynet courier today. Skynet sounds like the robotic corporation that created the Terminator machines in Hollywood movies. Lol. Funny! Anyway, I found the device to be much smaller than I expected! My expectations of the device to be ‘Plug & Play’ was easily shattered when I plugged everything correctly to my computer & ADSL modem but the thing did not play!
UUGGhhHH! So maybe the device is not a ‘Plug & Play’ device. I can’t be sure but I sure thought that it was one of them! I called the TMNET Streamyx help line & as much as the support personnel wanted to help could not because routers are not their technical expertise. I was advised to call the vendor for installation help.
Don’t you just feel crapped when something does not work as you expected?
UUGGhhHH! So maybe the device is not a ‘Plug & Play’ device. I can’t be sure but I sure thought that it was one of them! I called the TMNET Streamyx help line & as much as the support personnel wanted to help could not because routers are not their technical expertise. I was advised to call the vendor for installation help.
Do you expect fast & efficient customer service?
Soon after, I called the Aztech support in Malaysia. I only had like half an hour before the support ends their office hours at 5.45pm. Sad to say that they only had one technician at the Malaysian Aztech office as the other technician was out on field work. Without anticipation, I was asked to call again after ten minutes which I did & the technician was still busy. I gave them my contact numbers & told them to call me as soon as possible.
Heck, my wireless network connection cannot wait! :-) Of course, the half an hour soon passed & as I expected, no call from the Aztech support technician. Well, no choice for me but to wait for tomorrow to resolve the situation. I hope the solution is not complicated which is usually the case with new computer devices. It is just that we typical computer users do not know how to go about doing it!
Heck, my wireless network connection cannot wait! :-) Of course, the half an hour soon passed & as I expected, no call from the Aztech support technician. Well, no choice for me but to wait for tomorrow to resolve the situation. I hope the solution is not complicated which is usually the case with new computer devices. It is just that we typical computer users do not know how to go about doing it!
Have you had a Wireless Router situation? Please do share with us.
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